Last updated: 12 January 2026
FacialProof LLC (“FacialProof”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or use our website and services.
This Privacy Policy applies to all visitors, users, and customers of FacialProof, including users of our APIs, products, and related services.
1. Who We Are
Company: FacialProof LLC
Address: Xheladin Hana, Prishtina, Kosovo 10000
Email: info@facialproof.com
Website: FacialProof-operated platforms and services
By accessing or using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
a) Information You Provide Directly
We may collect the following information when you use our services:
- Email address
- Name and contact details (if provided via forms or support requests)
- Images or video files you voluntarily upload
- Facial biometric templates generated from uploaded media
- Messages or inquiries sent to our support or sales teams
We only collect information necessary to provide our services.
b) Biometric and Media Data
If you use FacialProof’s facial analysis or liveness services, we may process:
- Uploaded images or videos
- Derived biometric data (numerical facial representations)
These templates do not contain identifiable images and are used strictly for verification, fraud prevention, and service functionality.
c) Payment Information
When purchasing services, we may collect:
- Billing name
- Billing address
- Transaction metadata
We do not store or process credit card details.
Payments are handled securely by third-party payment processors (e.g., Stripe, PayPal), subject to their own privacy policies.
d) Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent
- Referring URLs
- Cookies and similar tracking technologies
3. How We Collect Information
We collect information through:
- Direct user input (forms, uploads, emails)
- Passive tracking (cookies, analytics tools)
- API usage monitoring (to ensure performance, security, and compliance)
4. How We Use Your Information
We use collected information to:
- Provide and operate our services
- Process transactions and subscriptions
- Improve system performance and reliability
- Ensure security, fraud prevention, and abuse detection
- Communicate service-related or administrative messages
- Comply with legal and regulatory obligations
We do not sell personal data.
5. API and Service Monitoring
To ensure service integrity and compliance, FacialProof may monitor API usage, including request patterns and performance metrics.
We may suspend or restrict access if misuse or policy violations are detected.
6. Data Retention
- Uploaded media and biometric templates are retained only as long as necessary to provide the service
- Data may be deleted automatically or upon user request, subject to legal requirements
- Aggregated or anonymized data may be retained for analytics and system improvement
7. Sharing of Information
We may share information only in the following cases:
- Service providers (hosting, analytics, payment processors)
- Legal obligations (court orders, regulatory requests)
- Business transactions (mergers, acquisitions, asset transfers)
- Security and fraud prevention
All third parties are required to protect data confidentiality.
8. International Data Transfers
Your data may be processed or stored in jurisdictions where FacialProof or its service providers operate.
We take reasonable measures to ensure appropriate safeguards are in place.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent where applicable
Requests can be made by contacting info@facialproof.com.
10. Cookies and Tracking
We use cookies and similar technologies to:
- Improve site performance
- Analyze usage trends
- Enhance user experience
You may disable cookies through your browser settings.
11. Email Communications
You may opt out of promotional emails at any time by contacting us or using unsubscribe links.
Transactional and service-related emails will still be sent when required.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
13. Data Security
We implement technical, organizational, and administrative safeguards to protect your data.
However, no system can be guaranteed to be 100% secure.
14. Children’s Privacy
FacialProof services are not intended for children under 13.
We do not knowingly collect personal data from minors.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.
16. Contact Us
If you have questions, concerns, or data requests, contact us at:
Email: info@facialproof.com
Address: Xheladin Hana, Prishtina, Kosovo 10000